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After-sales service
MORDOR supports wholesale buyers with evidence-based review, replacement parts, and technical guidance designed to reduce downtime.
Common replacement parts are available separately.
Maintenance videos, manuals, and remote technical support.
One-year limited warranty for covered manufacturing defects.
MORDOR warranty coverage
Coverage applies to manufacturing defects and confirmed failures of core components under normal use. Photos, videos, and serial numbers are required for review.
1. Core electrical components
When a covered failure is confirmed, MORDOR will provide the applicable replacement part.
- Battery: charging failure, abnormal loss of capacity, or sudden shutdown during normal use.
- Motor: failure to rotate, abnormal internal noise, or loss of power output.
- Controller: failure that prevents normal start-up or speed control.
2. Structure and safety
- Frame and welds: cracking or separation during use within the specified load limit.
- Brake and speed limiter: factory-origin faults must be reported within 14 days of receipt.
3. Receipt discrepancies
- Material structural or cosmetic damage found during initial inspection must be reported within 14 days.
- Parts missing due to a factory packing error must be reported within the same 14-day period.
What is not covered
The warranty excludes normal wear, use outside specifications, and indirect losses.
- Consumable items such as tires, inner tubes, brake pads, grips, and stickers.
- Damage caused by overloading, collision, unauthorized modification, or water ingress.
- Lost profit, local labor, and third-party domestic freight in the buyer's country.
Process for batch quality issues
Step 1: Gather evidence
The buyer provides videos, photos, affected quantity, and serial numbers. Our quality team traces production and component records.
Step 2: Parts and remote support
We prioritize local repair by sending corrected parts and providing video guidance, manuals, and technical support.
Step 3: Correct the source
When a component or process is responsible, we apply corrective action with the supplier and strengthen IQC/OQC controls.
