FAQ
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Product FAQs
What is the weight of an electric scooter?
Product weight ranges from 4.4 kg to 20.75 kg. See each product detail page for the exact weight.
What age range are the products designed for?
The range is 3 to 16 years, depending on the model. See the product detail page for the recommended age.
What is the maximum speed, and is it adjustable?
Depending on the model, maximum speed ranges from 8 to 16 km/h. Selected models offer multiple speed modes.
Ordering FAQs
How many units fit in a 40HQ container?
Loading quantity varies by model. The updated 40HQ quantity is shown on every product detail page.
Can different models be mixed in one container?
Yes. Contact our sales team to confirm the model mix and quantities.
How can I request a sample before placing a bulk order?
Contact our sales team by email or WhatsApp with the model, color, specifications, delivery address and nearest seaport or airport. Sample production normally takes 7–14 days after payment.
How long is the delivery time?
In-stock items can normally ship within 3 days. OEM orders take approximately 25–30 days, while ODM development generally starts from 60 days.
What is your minimum order quantity?
The MOQ is 100 units for factory neutral packaging and 1,000 units for OEM orders.
Can you provide OEM service?
Yes. We have more than 10 years of OEM experience serving customers worldwide.
Can you provide ODM service?
Yes. Our ODM service covers control-board functions, appearance and structural design, mold development, and mass production.
General FAQs
How do you handle lithium battery shipping?
Our certified battery packs ship with the required documents, including MSDS, UN38.3, and marine or air transport appraisal reports.
How do you handle customs clearance and import taxes in Brazil and Mexico?
Mexico generally requires complete and accurate documents. Brazil requires a valid RADAR license together with accurate HS codes, descriptions and declared values.
What should I do if a product arrives damaged or stops working?
Take clear photos or videos and send them to your account manager immediately. For covered core parts, MORDOR will arrange replacement parts with the next order or by express for urgent cases.